“As an electrician, I solve problems, fix things, and troubleshoot them every day. I’m good at it! But when it came to my pool and spa, I hired someone because it’s water and I don’t know what I’m doing. The guy was supposed to make my life easier.”
Only a couple of months after he hired the last pool guy, his spa equipment had leaks everywhere and the water made their skin itch. Not only that, but the steam from the spa smelled like chemicals. The smell was so strong their eyes burned.
The pool water wasn’t much better. It was murky and the chemical smell was so strong he wouldn’t let anyone use it.
After trying to get this pool guy to fix it (when he showed up), he gave up and said, “It’s just the way it is.”
Needless to say, he fired him.
“If I couldn’t get it fixed, I’d have to cancel the party.”
Instead of finding someone who would hopefully fix his pool and spa, Gene decided to DIY the pool maintenance. He figured it couldn’t be that hard and he’d have everything ready in time for the summer party.
It wasn’t quite as easy as he expected.
“There were so many little things that I didn’t understand—pH is important, but how do you adjust it? I knew I needed stabilizer, but not how much.”
On top of all that, his last pool tech left the pool and spa water so far out of balance that they needed a different approach. The local pool store wasn’t much help either. “I left the store more frustrated than ever and didn’t feel like I had the answers I needed.”
Only now it was almost summer, and their annual party was only a few weeks away.
Everything I was doing seemed to make it worse. I needed to find help—fast.
“By the time I called Dave, I was frustrated and angry. Not just at the pool techs who let me down, but at myself. There’s no way this should be that hard.”
“Dave listened patiently as I explained everything that was wrong with with my pool — from the spa leaks and stinky, murky water, to the vapor that was burning our eyes.”
During the video call, Gene showed Dave the pool and spa with its plumbing leaks.
“After I finished describing the problems, he had me read the water test results to him.”
“Dave answered all my questions and by the end of our video call, I finally had the answers I needed to fix my pool and spa water.”
In a 30-minute call, Dave diagnosed and helped me fix the problems—from the water to the spa leaks.
From Gene’s description, visual inspection through the video, and the water test results, Dave was able to provide a step-by-step plan to fix all the water chemistry problems.
“Within a week, the pool and spa water were clean and clear, the chemical smell was gone, and our eyes didn’t burn anymore. Following Dave’s instructions, I was also able to fix the leaks in the spa.”
Best of all? They didn’t have to cancel the party, the pool and spa were safe to use again, and “Dave left me with the information I needed to successfully DIY my pool and spa maintenance.”
